Service Offerings in System Center Service Manager 2012

Recorded webinar. System Center Service Manager 2012 has a completely redesigned end user portal for managing service requests and service offerings. Service offerings and service requests present targeted workflows to end users. This ensures required data is captured in the requests and provides an opportunity for proper routing, remediation and automation workflows to improve your Service Level Agreements and Service Level Objectives with your company. Join RBA consultants Randy Webb and Steve Buchanan as we explore the new end user portal and the power of Service Offerings.